Should I be thinking about a heat pump instead of a new boiler?

It depends entirely on the property — insulation, radiator sizing and where the unit would go all matter more than the brand. For most London flats and terraces a heat pump is a bigger project than a boiler swap. We will give you a straight view rather than talking you into either.

My Alpha is still under warranty. Should I call you or Alpha?

Call the manufacturer first: a covered repair is normally arranged through them, usually at no cost to you. If it is not covered, we can diagnose and repair it with the price agreed before work starts.

Is Alpha a British or an Italian brand?

Both, in a sense: a UK company owned by the Italian manufacturer Immergas. For a repair, what matters is the exact model and part.

Do you repair and service Alpha Heating Innovation boilers?

Yes. Gas work is carried out by Gas Safe registered engineers, which is the legal requirement for working on any gas boiler regardless of make.

Tier 1 · Gas and hybrid

Alpha Heating Innovation boiler repair and servicing in London

An active UK range covering boilers alongside heat pumps and hybrid heating.

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Gas Safe registered and fully insured
Diagnosed before it is quoted
Price agreed before work starts
Workmanship guaranteed

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About the brand

Alpha Heating Innovation boilers

Alpha makes gas boilers alongside heat pumps and hybrid systems, positioning it among the brands preparing for a slower move away from gas-only heating. Newer installations often choose an Alpha boiler on price. Ninja Plumbers tends to get asked about the hybrid side by people thinking about what eventually replaces a gas boiler, rather than by anyone ready to act on it now.

The Alpha Heating Innovation range

Alpha Heating Innovation is the current name for Alpha, a UK boiler company owned by the Italian manufacturer Immergas. Its gas boilers include the E-Tec, InTec and Evoke ranges, covering combi, system and heat-only models, and it also sells heat pumps and hybrid set-ups. It is priced for the value-to-mid market and is more often an installer’s choice than one asked for by name.

What we see on Alpha Heating Innovation boilers

Standard combi faults — diverter, pressure, ignition
Newer installations still inside their original warranty terms
Systems where a hybrid arrangement has been part-specified
Flue gas heat recovery units left out of previous services
Older Alpha combis from the 2000s at the end of economic repair

These are patterns Ninja Plumbers sees across the Alpha Heating Innovation installed base, not a diagnosis of your boiler. Faults are identified on site before anything is quoted.

Servicing a Alpha Heating Innovation

An Alpha needs a yearly service, and its warranty usually depends on that and on registration after installation. Check your warranty terms; a missed year is a common reason claims are refused. Some Alpha models were supplied with a flue gas heat recovery unit, which pre-warms incoming cold water using heat from the flue. If yours has one, it belongs in the service. On a hybrid, the heat pump needs its own maintenance.

Repair or replace?

Many Alphas in London are young enough to be under warranty, so check that before paying for anything. Out of warranty, a failed fan, pump, sensor or diverter valve is normally worth repairing. On older Alpha combis from the 2000s, a heat exchanger or control board failure usually points towards replacement.

What we do

Alpha Heating Innovation boiler work

Alpha Heating Innovation boiler repair

Breakdowns diagnosed before anything is quoted.
Alpha Heating Innovation boiler service

The yearly check most manufacturer warranties ask for.
Alpha Heating Innovation boiler installation

Sized for the property, with the price agreed first.
Replacing a Alpha Heating Innovation boiler

Both figures — repair and replace — before you decide.

Questions

Alpha Heating Innovation questions

Should I be thinking about a heat pump instead of a new boiler?: It depends entirely on the property — insulation, radiator sizing and where the unit would go all matter more than the brand. For most London flats and terraces a heat pump is a bigger project than a boiler swap. We will give you a straight view rather than talking you into either.
My Alpha is still under warranty. Should I call you or Alpha?: Call the manufacturer first: a covered repair is normally arranged through them, usually at no cost to you. If it is not covered, we can diagnose and repair it with the price agreed before work starts.
Is Alpha a British or an Italian brand?: Both, in a sense: a UK company owned by the Italian manufacturer Immergas. For a repair, what matters is the exact model and part.
Do you repair and service Alpha Heating Innovation boilers?: Yes. Gas work is carried out by Gas Safe registered engineers, which is the legal requirement for working on any gas boiler regardless of make.

Other brands

We work on every make

Something wrong with your Alpha Heating Innovation?

Send us the model and any fault code showing on the display, and we can often tell you what is likely wrong with it before an engineer sets off.